Call us at 435-590-5556

hillcityicequeen@gmail.com

Located in Oneonta, NY

© 2023 by Hill City Ice Queen. Proudly created with Wix.com

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Frequently Asked Questions
How do I book a party?
You can contact us by phone, email, Facebook or Gigsalad. 
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We need the following information to book:
Your name, phone number and the party address/location
The date and time you prefer
Which character(s) you're interested in
Your child's name and age they're turning OR
the event details
An approximate number of young guests
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We require a non-refundable deposit to hold a date and time.
Deposits can be paid online with a credit card or sent through the mail.
All clients will be asked to sign a Performance Agreement prior to the arrival of the performer(s).
How far will you travel?
We travel up to two hours from our home base. On New York roads, that could be anything between 50 and 120 miles! Here are a few of the places we visit:

Oneonta, Cooperstown, Cobleskill, the Catskills, Albany, Ballston Spa, Amsterdam, Saratoga, Utica, Syracuse, Ithica, Binghamton

How much does an appearance cost?

Our parties are priced based on location, number of performers, time, activities and number of guests. Contact us with your location and needs for a quote!

How many kids can I have at my party?

Our base rates include up to 20 kids. If you expect more children, an additional fee will apply. We do not travel with party attendants, so we ask that parents help their children with activities at large parties.

What age should my child be?

Most of our parties are for 2-10 year olds, but we love kids of all ages,

and parents too! We also do parties for adults with special needs. 

Can I have my party outdoors?

Yes! All of our activities can be done inside or out.

Please let us know in advance if your party is outdoors.

We ask that you have an indoor (or at least covered) and dry alternative in case of inclement weather. 

What do you do at parties?

Our standard parties include:

A birthday gift for the guest of honor

Live singing performances

Time for photos, hugs and high fives

A craft project

We also play games, read stories, color, dance, bring tattoos, play with bubbles, help with cake and presents if you wish, paint nails, sign autographs, help with your planned party activities and more! We come prepared for a variety of activities and allow the children to choose which ones we do once we arrive. 

What do I need to provide?

Nothing! We bring everything with us. Sometimes a large empty table or floor space is helpful for craft projects.

We also recommend you plan a place for pictures with good front lighting.

When do you arrive? How long do you stay?

Generally, we arrive 30 minutes after the beginning of your party, unless you request something different. This allows your guests to arrive and get settled before we begin our activities.

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Our standard party bookings are 90 minutes, with about 60 minutes of organized activities. We've found that shy children sometimes take up to an hour to warm up, so we like to have time to interact and get to know everyone! We will do shorter visits if there are venue constraints or specific party needs. See our services page for more about our party packages.

What if I have to cancel?

When we get within a week of your event, we begin preparing party supplies, steaming costumes, wrapping gifts and styling wigs. Because of this, we ask that clients cancel at least seven days before the scheduled event. We understand that things come up. If you child becomes ill or you must cancel due to weather, we will happily put your deposit

towards a future date. 

If our performer becomes unexpectedly sick or injured, we will refund your deposit in full and also attempt to either reschedule a visit or send a personalized video.

What sort of venue should I book for my party?

Do you have a venue?

We recommend you choose a venue where you have a private space

so we can control music volume and focus on your guests

without outside distractions.

That said, we will do a party just about anywhere! Homes, event venues, ice skating rinks, trampoline parks, bowling alleys, zoos,

gymnastics clubs, photo studios, museums and more!

If your venue has an entry fee,

we will ask you to cover it in addition to our payment.

We do not jump in bounce houses. 

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We do not have our own venue, but we can book parties at Piece d'Occasion (Loudonville), Creative Imaging Photography (Cobleskill) or Cooperstown Equestrian Park (Hartwick) as part of our specialty packages! 

Do you provide a party attendant? What about a photographer?

No, our princesses are trained to handle parties alone. Parents are welcome to take as many photos as they wish. We do offer photo dress-up parties in some locations that include a professional photographer.

How do we pay you? 

Deposits must be paid in advance by credit card online or check

through the mail to secure your booking.

The balance is due at the time of the party. We accept cash or checks.

If you wish to pay the full amount with a credit card, please ask in advance. A credit card fee will apply. Payment must be received

at least two hours before the party begins.

Please do not hand cash to our performers in front of children! 

Are you insured?

Yes!

Should I tip my performer?

Tips are never expected but always appreciated! Our performers work

hard to bring you the best possible entertainment.

Will you come to my charity event or fundraiser?

We are asked to a lot of charity events and we would love to come to them all, but sadly, that simply isn't possible. We select the events we attend carefully based on need, financial backing, and of course, our schedule. If you have an event you would like us to attend, please send us an email with the event details. We need to know:

~Who the event benefits and what percentage of the

proceeds will go to that person/organization

~If any vendors, service providers, or entertainers at the event

will be paid for their services

~How many guests you expect to attend

~Any other important details that might pertain specifically to us

 

Do you work for Disney?

 

No, we are not associated with Disney in any way. Our characters are based on popular fairy tales.