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Frequently Asked Questions
How do I book a party?
Fill out our booking form on the Contact tab!
You can also get in touch by texting, email, Facebook or Gigsalad. 
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We need the following information to book:
Your name, phone number and the party address/location
The date and time you prefer
Which character(s) you're interested in
Your child's name and age they're turning OR
the event details
An approximate number of young guests
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We require a non-refundable retainer to hold a date and time.
Retainers can be paid online with a credit card or sent through the mail.
All clients will be asked to sign a Performance Agreement prior to the arrival of the performer(s).
How far will you travel?
We travel up to two hours from our home base. On New York roads, that could be anything between 50 and 120 miles! Here are a few of the places we visit:

Oneonta, Cooperstown, Cobleskill, the Catskills, Albany, Ballston Spa, Amsterdam, Saratoga, Utica, Syracuse, Binghamton, Northern Hudson Valley, the Southern Adirondacks

How much does an appearance cost?

Our parties are priced based on location, number of performers, time, activities and number of guests. Our base rates are listed with each party package. Contact us with your location and needs for a precise quote!

How many kids can I have at my party?

Our base rates include up to 12 kids with one character or 18 with two characters. If you expect more children, an additional fee will apply or you may be asked to add an additional character or party attendant. 

We do not travel with party attendants standard, so we ask that parents help their children with activities at large parties.

What age should my child be?

Most of our parties are for 2-10 year olds, but we love kids of all ages,

and parents too! We have done appearances at Bridal Showers and other events for grow-ups as well, provided that they are Princess appropriate occasions. We also do parties for adults with special needs. 

Can I have my party outdoors?

Yes! All of our activities can be done inside or out.

Please let us know in advance if your party is outdoors.

We ask that you have an indoor (or at least covered) and dry alternative in case of inclement weather. 

What do you do at parties?

Our standard parties include:

A birthday gift for the guest of honor

Live singing performances

Time for photos, hugs and high fives

A craft project

We also play games, read stories, color, dance, bring tattoos, play with bubbles, help with cake and presents if you wish, paint nails, sign autographs, help with your planned party activities and more! We come prepared for a variety of activities and allow the children to choose which ones we do once we arrive.

Certain activities must be requested and cost extra. 

What do I need to provide?

Nothing! We bring everything with us.

A large empty table or floor space is helpful for craft projects.

We also recommend you plan a place for pictures with good front lighting.

When do you arrive? How long do you stay?

Generally, we arrive 15-30 minutes after the beginning of your party, unless you request something different. This allows your guests to arrive and get settled before we begin our activities.

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Our standard party bookings are generally 60 or 90 minutes. We've found that shy children sometimes take time to warm up, so we rarely do visits shorter than an hour. We will do shorter visits if there are venue constraints or specific party needs. See our services page for more about our party packages.

What if I have to cancel?

When we get within a week of your event, we begin preparing party supplies, steaming costumes, wrapping gifts and styling wigs. Because of this, we ask that clients cancel at least seven days before the scheduled event. We understand that things come up. If you child becomes ill or you must cancel due to weather, we will happily put your retainer

towards a future date. 

If our performer becomes unexpectedly sick or injured and we cannot recast the character, we first attempt to offer an alternate character at a reduced rate. If no one is available, we will refund your retainer in full and also attempt to either reschedule a visit or send a personalized video free of charge. This is rare. 

What sort of venue should I book for my party?

Do you have a venue?

We recommend you choose a venue where you have a private space

so we can control music volume and focus on your guests

without outside distractions.

That said, we will do a party just about anywhere! Homes, event venues, ice skating rinks, trampoline parks, bowling alleys, zoos,

gymnastics clubs, photo studios, museums and more!

If your venue has an entry fee,

we will ask you to cover it in addition to our payment.

We do not jump in bounce houses. 

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We do not have our own venue, but we have a few places we can recommend depending on where you live! We keep a recommended venues list on our Birthday Parties page.

Do you provide a party attendant? What about a photographer?

No, our princesses are trained to handle parties alone. Party attendants are available for an additional fee and are required for parties with a single princess and more than 12 children in attendance. Parents are welcome to take as many photos as they wish. We do offer photo dress-up parties in some locations that include a professional photographer, and we know a few professional photographers that you can hire for your event.

How do we pay you? 

Retainers must be paid in advance by credit card online or check

through the mail to secure your booking.

The balance is due at the time of the party. We accept cash or checks and several online payment methods.

If you wish to pay the full amount with a credit card, please ask in advance. A credit card fee will apply and the payment must be received

at least two hours before the party begins.

Please do not hand cash to our performers in front of children! 

Are you insured?

Yes!

Should I tip my performer?

Tips are never expected but always appreciated! Our performers work

hard to bring you the best possible entertainment.

Will you come to my charity event or fundraiser?

We are asked to a lot of charity events and we would love to come to them all, but sadly, that simply isn't possible. We select the events we attend carefully based on need, financial backing, and of course, our schedule. If you have an event you would like us to attend, please visit our events page for details. 

 

Do you work for Disney?

 

No, we are not associated with Disney in any way. Our characters are based on popular fairy tales.
 

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